Please use this identifier to cite or link to this item: http://hdl.handle.net/20.500.12216/130
Title: A study of customer satisfaction with online shopping: Evidence from the UAE
Authors: Abdeldayem, M.M. 
Issue Date: 2010
Publisher: Inderscience Enterprises Ltd.
Journal: International Journal of Advanced Media and Communication 
Abstract: The critical importance of customer satisfaction in online shopping stores has been recognised in academic research and its literature, in particular. However, studies in this area remain broad and to some extent fragmented. Therefore, the purpose of this study is to test empirically the integrated model of customer satisfaction with online shopping that has been developed by Lee and Joshi (2006). This study draws on 242 questionnaire surveys of university students in Dubai, UAE. The analysis of these surveys reveals that attitudes toward online shopping and the intention to shop online in the UAE are not only affected by ease of use, usefulness, and enjoyment, but also by some other factors such as perceived Web-store traits, channel traits and consumer traits. Copyright © 2010 Inderscience Enterprises Ltd.
URI: http://hdl.handle.net/20.500.12216/130
DOI: 10.1504/IJAMC.2010.034659
Appears in Collections:Articles

Show full item record

SCOPUSTM   
Citations

5
Last Week
0
Last month
0
checked on Aug 14, 2019

Page view(s)

4
Last Week
0
Last month
0
checked on Aug 5, 2019

Google ScholarTM

Check

Altmetric

Altmetric


Items in Corepaedia are protected by copyright, with all rights reserved, unless otherwise indicated.